Frequently Asked Questions
Everything you need to know about your Hammer Films orders and collections.
What shipping methods do you offer for international orders?
We offer standard and expedited international shipping to most countries. Delivery times vary by location, but typically arrive within 7-14 business days. Tracking information is provided for all shipments.
Are your products officially licensed?
Yes, all merchandise, media, and collectibles sold on our store are 100% officially licensed Hammer Films products, ensuring the highest quality for collectors.
What is your return policy for damaged items?
If your item arrives damaged or defective, please contact our support team within 30 days of receipt. We will provide a pre-paid return label and issue a full refund or replacement.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I cancel or modify my order after it has been placed?
Orders are processed quickly, but we can accommodate changes if the request is made within 2 hours of purchase. Please contact our customer service team immediately for assistance.
Do you offer limited edition or signed collectibles?
Periodically, we release exclusive limited edition sets and autographed memorabilia. We recommend signing up for our newsletter to receive early access notifications for these high-demand releases.